Restaurant Magnate Danny Meyer On Customer Service, Leadership And The Right Way To Be Greedy

If you want to think of yourself as the smartest guy in the room (as I sometimes do) when the subjects of customer service, company culture, and hospitality come up, you’d better be sure the room in question doesn’t include Danny Meyer. Danny Meyer has few equals when it comes to understanding and unleashing the power of hospitality in restaurants, business and life. He’s grown his foodservice empire from his initial single restaurant (Union Square Café) to now also include Gramercy Tavern, Blue Smoke, Jazz Standard, The Modern, Maialino, Untitled, North End Grill, Marta, and Porchlight. He also operates Union Square Events and a consulting company. Meyer, his restaurants and his chefs have earned an unprecedented 25 James Beard Awards.