CVS Health Prepares its Business for the Cultural Demographic Shift

Lou Mercado has more than twenty years of experience in turnaround, start-up and fast-paced environments, where he has driven organizational improvements and implemented best practices in a diverse number of areas: supply chain, retail, logistics, inventory management and operations. Today, as the Vice President of Inventory Management at CVS Health, the scope of his role and his organization impacts the company’s entire retail business – 7,800 CVS/pharmacy stores and 18 distribution centers in the U.S. – making them responsible for tens of billions of dollars. When you think about purchasing of that magnitude, the importance of making the right decisions cannot be underestimated.